2025 conferences
11:30 a.m. / IA Center - Room 3
Job Classification
Martine Barbier, Doctor of Law, Consultant specializing in labor law, Rémi Peschier, President of the FNHPA Social Commission and Léa Demarez, legal counsel in employment law at the FNHPA.
During this conference, Rémi Peschier, Léa Demarez, and Martine Barbier will discuss the new developments in job classifications for the Outdoor Hospitality (HPA) sector. They will cover the objectives of this revision, as well as the content and legal effects of the new agreement.
Martine Barbier
Rémi Peschier
11:30 a.m. / IA Center - Room 1
Reinventing your campsite with AI: website, social media, and customer relations
Rokhaya Sene, Digital Advisor at the CCI Hérault and Ketty Jalade, Digital Advisor at the CCI Aveyron.
What if artificial intelligence became your best employee, available 24/7 to help you communicate better, respond faster, and build loyalty more simply?
- Objectifs :
- ● Automate your responses and free yourself from repetitive tasks
- ● Improve the quality and SEO of your website
- ● Define your strategy and create impactful posts on your social media networks thanks to AI
- ● Offer a tailor-made, 24/7 customer experience
Ketty Jalade
Rokhaya Sene
2:30 p.m. / IA Center - Room 1
I.A. : Intelligence Artificielle ou Illusion Absolue ? 
Vincent Leclerc
In every technological revolution, there are two reactions: those who get carried away and those who hit the brakes. What about you? I invite you to (re)discover this technology that promises a lot and is (more or less) impressive. Artificial Intelligence or Absolute Illusion?
We're going to test it all together for better (and for worse).
Vincent Leclerc
4:30 p.m. / IA Center - Room 1
The Emissions sIAve: The AI that's revolutionizing (outdoor) hotel marketing
Yohann Darmayan, Co-founder & CEO, Elaia & Geek Tonic and Pamela Hamille, Head of Elaia
Hello, AI After-Sales Service?
Hello, AI After-Sales Service? Hello, did you know that AI is a wonderful tool available to managers of tourist establishments for:
- ● Reducing the mental load
- ● Mastering the 27 trades of a hotel or campsite manager
- ● Increasing sales
- ● Creating a better customer experience
- ● Increasing direct marketing
- ● Responding 24/7
Yes, Pamela Hamille and Yohann Darmayan from Elaia and Geek Tonic are holding a conference where they provide all the keys to mastering and taming Artificial Augmented Intelligence—without getting lost or bored.
Yohann Darmayan
Pamela Hamille
5:30 p.m. / IA Center - Room 3
Tax choices for the remuneration of the campsite manager
Maître Régis Serpentier, Alcade & Associés firm
This conference will aim to clarify the choice of compensation for business owners in light of recent developments in tax law regarding the methods and variety of remuneration. This includes options for both the active period of their business and when they are considering ending their activity through a sale or a family transfer.
Maître Régis Serpentier
10:00 a.m. / IA Center - Room 1
#IA there a pilot at the campsite? The use of business AIs that work to better sell and manage your campsite
Adrienne Jan, Chief Product Officer Septeo, Maalik Arban, Director e-axess, Sarah Martineau, Director Ideta - Septeo Digital Services, Mathias Fierro, Head of Septeo Payments
We unveil business-specific AIs, artificial intelligences specially designed for the outdoor hospitality industry and natively integrated into your management tools. They analyze, forecast, detect, and automate to allow you to sell better, serve your clients better, and manage your operations more effectively. But how do you turn them into allies for creating measurable value? What are the prerequisites and best practices to make them work? Our experts will present concrete use cases in four strategic areas:
- Adrienne Jan, Chief Product Officer Septeo. Agentic AI, integrated AI, general-purpose AI: What's the difference and what's the best solution today to adapt to the on-the-ground and business realities of campsite operators?
- Maalik Arban, Director of e-axess, Revenue Management Platform: The campsite in the era of Revenue Management: from prerequisites to performance with AI.
- Sarah Martineau, Director of Ideta - Septeo Digital Services: Integrated chatbots and callbots to answer any request by email or phone 24/7, guide travelers through a booking funnel, and significantly increase the conversion rate of your websites to paid direct bookings.
- Mathias Fierro, Septeo Payments Manager: Automated bank reconciliation and fraud detection. AI in financial flow management. Paperless management, invoicing: electronic document and invoice management boosted by AI.
Adrienne Jan
Sarah Martineau
Maalik Arban
Mathias Fierro
10:30 a.m. / IA Center - Room 2
"Small Campsites" Workshop
Eric Legros, President of the "Small Campsites" working group of the FNHPA and experts from the HPA
Since 2024, the FNHPA has offered a support program for establishments with fewer than 70 pitches. To supplement this and help a majority of campsites that would like to be advised, Eric Legros, President of the "Small Campsites" working group, will lead a conference alongside experts. They will present an example of a campsite that wants to revitalize itself, along with the tools and solutions that can be considered at different stages. This workshop will allow you to discover, through a practical case study, the analyses, positioning, and key points to observe in order to safeguard and boost your establishment
11:30 a.m. / IA Center - Room 2
"Small Campsites" Conference
Nicolas Dayot, President of the FNHPA, Eric Legros, President of the "Small Campsites" working group of the FNHPA and Philippe Champetier, "Small Campsites" project manager
Since 2024, a support program for establishments with fewer than 70 pitches has been offered by the FNHPA, with the assistance of the Banque des Territoires. This conference will be an opportunity to review the operation for safeguarding and revitalizing small campsites, for the first wave of candidates in 2024-2025.
11:30 a.m. / IA Center - Room 1
The 7 secrets of a profoundly human... and resolutely high-performing company
Yosuné De La Guerra and Eric Voyer – Les Passeurs d’Emotions
Les Passeurs d’Émotions invite you on a vibrant journey into the heart of the outdoor hospitality industry through seven inspiring characters:Weaving moments of emotional magic, Embodying the values that bring people together, Building a team that resonates, Cultivating living connections, Transforming conflicts into recognition, Inspiring with a leadership that elevates
Les Passeurs d’Emotions
Radiating through a service that enchants Each chapter reveals a secret, an essential message, illustrated by a story, a character, and a gesture that makes a difference. It's a moment out of time, an emotional breath for those who want to embody a living hospitality. This is a heartfelt portrait for campsites that are profoundly human and resolutely high-performing.
10:00 a.m. / IA Center - Room 1
AI at the service of your customer reviews: from a chore to a superpower!
Thomas Yung, Angel IA
The time when managing customer reviews was a chore is over!
Artificial Intelligence is completely transforming your approach to e-reputation in the outdoor hospitality industry (HPA). Imagine: responding to reviews in just a few clicks, instantly decoding what your customers really think, and turning every comment into a business opportunity.
From the art of the perfect response to the science of predictive analysis, discover how AI is becoming your campsite's best ally.
Thomas Yung
11:30 a.m. / IA Center - Room 3
Artificial intelligence is everywhere, how to use it in the management of your campsite?
Ketty Jalade, Digital Advisor at the CCI Aveyron and Yannick Munoz, Digital Advisor at the CCI Tarn-et-Garonne
During this interactive conference, we'll demystify the tools, explore real-world uses, and discuss the pitfalls to avoid.
- Conference Objectives:
- ● Understand what AI is and its practical applications.
- ● Learn how to build an effective prompt.
- ● Identify and discover concrete use cases for campsite management.
- ● Become aware of the limitations and biases of AI tools.
- ● Promote safe, sensible, and ethical usage.
Ketty Jalade
Yannick Munoz
2:00 p.m. / IA Center - Room 2
Valuation/attractiveness of professions (employer brand, job descriptions, my camping career)
Agnès Giangrande, National Director of Development and Network, and Michel Benben, Regional Delegate OPCO Afdas Occitanie, and Léa Demarez, legal counsel in employment law at the FNHPA
To address the challenges of recruitment, retention, and career development, the outdoor hospitality sector has undertaken extensive work at the national level in recent years.
These foundational initiatives are designed to boost the attractiveness of these professions, provide solutions for retaining employees, and support career paths within the industry.
During this conference, the main tools resulting from this work will be presented, followed by concrete examples of their regional implementation.
